Customer Service Representative Full Time - Culligan : Job Details

Countryside Culligan water is seeking a self-driven, responsible person with an aptitude for customer relations. This position will communicate with new and existing customers, manage new customer inquiries, schedule appointments and follow-up visits, and much more. Position will assist sales team in day to day tasks. To be successful in this position, you should be organized, accountable, creative, detail-oriented. Must have excellent communication skills and professionalism. Must be able to work well in a small office dynamic.

Sales Support:

• Provide support to the sales team.
• Schedule appointments, follow-up with phone calls/direct mailings to new and old prospects.
• Learn our prospect tracking system.
• Know status of all leads, appts, and follow-ups.
• Be able to analyze reports and data.
• Make outbound phone calls to prospective customers.
• Must be organized to track all marketing efforts and responses received.
• Will work with local organizations to coordinate sponsorship opportunities and event planning.
• Will implement local marketing tasks as directed by Sales Manager.

Customer Service Representative:

• Must be a team player.
• Answer phones, process payments, confirm appointments, and any other special projects or office duties that may need to be done.
• Must be ready and willing to serve our customers to the best of your ability each and every day.
• Hours: Monday - Thursday: 8am -2:30pm, Friday: 8am-1:00pm (32 hours a week)
• This position is in-person. Work from home is not an option.

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Must be able to navigate & work excel to manage mailing lists and create mailing labels
• Excellent communication skills, both written and verbal

Culligan in Tomah is a small, locally owned and managed company, serving Adams, Juneau, Jackson & Monroe counties for over 50 years. As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. We value integrity, accountability, and responsible work ethic.