Customer Service Representative - 23561 - Bergaila & Associates : Job Details

We are seeking a Customer Service Representative for assignment in Centennial, Colorado. The selected candidate will provide the first point of contact for inquiries between the general public and city department heads. Hours are Monday - Friday, 8:00 am - 5:00 pm - - This position is on-site - - - - This position has a pay rate of $22/hr - - - - Candidates must have 3 years of call center / customer service experience to be considered - - Responsibilities - Receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries, issues and complaints reported by citizens- Monitor compliance with performance standards, provide reports through the work management system and assist with managing work order system asset modules in support of all project divisions- Assist all department heads in working with citizens and community groups to resolve neighborhood concerns - As a call-center agent, receive complaints or inquiries via telephone, electronic mail or web...Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Management