Customer Service Rep (USD) - Veterans Sourcing Group : Job Details

Job Title: Customer Service Representative for Business Support TeamWork Schedule Hours: Hybrid, Monday and Friday work at home. Tuesday, Wednesday and Thursday in office. Subject to change. 8:30 a.m. to 4:30 p.m. Half hour lunch. 37.5 hour work week.Max Bill Rate is ***Location: 51 Madison Ave, NY, NY 10010Position OverviewWe are seeking a dedicated and personable Junior Customer Service Representative to join our Business Support Team on a temporary basis, with the potential to become a full-time employee. The ideal candidate will provide exceptional service to our clients, manage the high-volume inquiry mailbox, and support the team with administrative tasks and basic analysis work. Minimum 2 years previous work experience with similar work experience background. Recent college graduates are welcome to apply.Key Responsibilities Provide day-to-day support to clients and team members, addressing inquiries via phone and email in a timely and professional manner. Assist in managing the inquiry mailbox and support line, ensuring timely and accurate responses to client inquiries. Collaborate with clients and team members to draft and finalize agreements. Conduct basic research and analysis to reconcile discrepancies. Assist in managing daily operational triggers and ensure compliance with internal standards. Help in managing and overseeing the document file, ensuring compliance with internal standards. Support cross-functional collaboration and communication between various product areas. Assist in the administration of special projects and ensure proper documentation is maintained. Handle routine administrative tasks such as scheduling meetings, organizing files, and preparing reports. Assist in developing training materials and resources for team members. Monitor and evaluate customer feedback to identify areas for improvement. Ensure all client interactions are documented and follow-up actions are taken as necessary.Qualifications Associates Degree; further education or certifications in customer service or related fields are a plus. Some experience in a customer service role, preferably within a corporate or professional environment. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficient in Microsoft Office Suite Ability to work effectively in a team and independently.