Customer Service Rep - Eteam : Job Details

Job title:- Customer Service Rep Location: Research Triangle Park, NC 27709 Duration:- 6 Months Pay rate: $32 to $35/hr Qualifications: HYBRID position - 2-3 days onsite. EDUCATION: Bachelor's degree is required Qualifications: • Experienced professional position requiring an understanding of Order to Cash, Invoicing and Reconciliation process. • Has the ability to use SAP order to cash modules including invoicing, and problem solving independently with minimal guidance or supervision. • A Bachelor's with 2 years of progressive SAP experience in a related field is preferred (not required). • Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications intermediate level of competence with Excel. • Experience interacting with customers in a helpful and friendly manner to understand their needs. • Strong interpersonal, teamworking and communication skills. • Must be available within a commutable distance from RTP, NC for mandatory meetings/trainings Responsibilities: As the Customer Service Representative, you'll be responsible for the entire order fulfillment process of an assigned client base. The order fulfillment process includes order entry and resolution of conflicting issues, shipping, and invoicing. Specific tasks and responsibilities include: • Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and CLIENT's ability to satisfy them. • Complete material availability inquiries and price discrepancy reporting. • Provide consistent quality service and act as a liaison for customers and external service providers. • Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination. • Effectively manage more complex projects and time lines for Customer Service including organizing clear key deliverables, establishing, and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.