Customer Service Rep - Tyler Technologies : Job Details

Customer Service Rep

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Location

North Logan, Utah

Responsibilities

• As a customer service representative, you will manage incoming calls, online chats, and customer service inquiries.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Customer support experience is preferred but not required
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems is preferred but not required
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Bilingual - Spanish speaking

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-7445

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling 800.###.#### ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.