Customer Service Rep I - Sentara Healthcare : Job Details

Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Harrisonburg, VA! Status: Full-Time permanent position (40 hours)Standard working hours: 8 am to 430 pm EST, M-F - Location: Will report daily to SRMH Business Office at 1515 Country Club Road, Harrisonburg, VA Overview. Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. (Billing questions, claims)Education. High School Diploma or Equivalent required. Certification/ Licensure. No specific certification or licensure...Customer Service, Patient Services, Healthcare, Retail, Customer