Customer Service Rep - Bilingual English/Mandarin - Northwell Health : Job Details

Customer Service Representative Temp to Hire New Hyde Park, NY M-F FlexStaff is seeking a Mandarin speaker for a Customer Service Representative positionwith our client, who handles class action administration resources for their clients. Responsibilities:

Answer inbound and make outbound calls promptly and courteously.
Provide accurate, scripted information to callers.
Use active listening skills and demonstrate empathy.
De-escalate upset callers.
Utilize software, databases, and scripts effectively.
Meet performance and quality metrics.
Participate in training and implement new information.
Adhere to company policies. Requirements:
Must be fluent in English and Mandarin
Excellent communication skills and commitment to script adherence.
Active listening and strong verbal/written communication.
Understanding of class action lawsuits and settlements.
Ability to apply training and use scripted information.
Strong time management and decision-making skills.
Proficiency with computers, CRM software, databases, and typing.
Adaptability and ability to handle ambiguity and change. Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).