Customer Service Rep - Bilingual English/Mandarin - Northwell Health : Job Details

Customer Service Representative Temp to Hire New Hyde Park, NY M-F Flex. Staff is seeking a Mandarin speaker for a Customer Service Representative position with our client, who handles class action administration resources for their clients. Responsibilities: Answer inbound and make outbound calls promptly and courteously. Provide accurate, scripted information to callers. Use active listening skills and demonstrate empathy. De-escalate upset callers. Utilize software, databases, and scripts effectively. Meet performance and quality metrics. Participate in training and implement new information. Adhere to company policies. Requirements: Must be fluent in English and Mandarin Excellent communication skills and commitment to script adherence. Active listening and strong verbal/written communication. Understanding of class action lawsuits and settlements. Ability to apply training and use scripted information. Strong time management and decision-making skills. Proficiency with computers, ...Customer Service, English, Bilingual, Service, Retail, Healthcare