Customer Service Rep - Auto Warranty Claims - Ultimate Staffing : Job Details

Our client is an automotive warranty sales industry leader looking for a customer service representative to assist the credit unions and their members throughout the claims process. This is an opportunity to be part of an amazing team for a company that prides itself on its products, high employee retention, and its customer service as evident by their high google ratings. Competitive compensation, excellent benefits, and a conducive schedule for work/life balance is also what makes this position attractive. Ideal candidate is an effective communicator over the phones with experience in a call center environment. Automotive industry and warranty knowledge a major plus.

Responsibilities:

Ability to manage high volume inbound and outbound calls daily from members and credit unions (up to 50 calls per day)

Assisting members, credit, unions, and associates in resolving claim issues or other inquiries or concerns

Act as subject matter expert by explaining and educating the member on the vehicle service agreement they have purchased and advising on best solution

Provide exceptional service and sales support by working with other departments and following up daily to avoid any further disruption to the member

Assist in finding and setting up rental for the member while vehicle is under repair

Other duties as assigned

Qualifications:

High School Diploma

Previous automobile warranty customer service background a major plus

Previous call center experience

Excellent verbal communication skills-speak clearly

Experience in handling difficult customer service calls with a caring attitude (claims denials, etc)

Ability to work extended and/or flexible hours and Saturdays as required

If you are interested in joining a fantastic, supportive team, please apply above or email your resume (in Word) to . Should you meet the qualifications of the above position you will be contacted for interview.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.