Customer Service Rep - 638 - bHired : Job Details

Full Time Customer Service Rep - 638A growing wholesale company in Brooklyn is looking for a customer service representative.Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Salary: $52k/YearTo apply, please send your resume to [email protected]