Customer Service Professional - Waste Harmonics Keter : Job Details

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Waste Harmonics Keter provided pay range

This range is provided by Waste Harmonics Keter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.85/hr - $31.25/hr

About UsWaste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.Visit www.keteres.com for more information.Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.Comprehensive Benefits Package

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays

Job PurposeAs a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.Duties And ResponsibilitiesPeople

• Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
• Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.

Operations

• Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
• Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
• Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.

Stakeholder Management

• Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
• Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.

Strategy

• Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
• Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.

Performs other duties as assigned.QualificationsEducation & Experience:

• High school diploma or GED required
• Associate's or Bachelor's degree in Business, Communications, or a related field preferred
• Familiarity with customer service principles, including active listening and empathy.
• Experience using phones, email or live chat to communicate with customers.
• Understanding of the company's products, services, and policies to provide accurate information.
• Ability to handle customer inquiries, complaints and services.
• Basic troubleshooting and problem-solving techniques.
• Strong written and verbal communication skills.

Knowledge & Skills

• Previous experience in customer-facing roles such as retail, hospitality, or call centers.
• Ability to handle customer inquiries professionally and resolve issues effectively.
• Ability to meet or exceed performance goals in a customer service setting.
• Strong communication skills with a focus on clarity and professionalism.
• Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.

Work Conditions/Physical Requirements

• Office environment. Noise level is moderate.
• Work is primarily performed at a desk using a computer and other standard office equipment
• Occasional walking to meetings or shared office equipment may be required.
• Ability to work after normal business hours as needed.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther

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