Customer Service & Order Processing Specialist - Aston Carter : Job Details

Customer Service And Order Management Specialist

This role is responsible for handling all customer and agent product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role, preferably in a manufacturing or electrical customer service environment.

Responsibilities

Process orders, quotes, credits, returns applications, and other requests.

Communicate directly with customers or sales representatives via telephone, electronically, or face-to-face.

Obtain and evaluate all relevant information to handle inquiries and complaints promptly.

Answer basic technical inquiries.

Direct advanced technical requests and other unresolved issues to the appropriate resource.

Manage customer accounts.

Promptly respond to and assist customers with damaged shipments and/or mis-shipments.

Maintain accurate records of customer interactions and transactions.

Communicate and coordinate with internal departments and outside vendors.

Monitor product stocking levels and inventory turns.

Review all product requirements and compile them into efficient manufacturing schedules that optimize cost, customer service, and machine utilization.

Perform other related duties as assigned.

Essential Skills

• Experience in data entry.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Customer relationship management and customer service skills.
• Administrative support and clerical skills.

Additional Skills & Qualifications

• Experience with ERP systems.
• Excel experience is vital, including VLOOKUP and pivot tables.
• Ability to communicate effectively with agents, shipping, and production departments to orchestrate orders.

Work Environment

The work environment includes communicating with various departments such as shipping and production to efficiently manage orders. Technologies used include ERP systems and Microsoft Office suite, emphasizing Excel for data management and analysis.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas, TX.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.