Job Location : Long Beach,CA, USA
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Pacifica Trucks, LLC (a division of Pacifica Logistics Group) is a fast-growing company with ample advancement opportunities. Since our inception in 2004, our talented and valued employees have been committed to providing exceptional customer service through an ecosystem of cutting-edge technologies. We specialize in drayage, container storage, and brokerage services to help build a sustainable and lean supply chain. As a logistics company, we are fully committed to social responsibility, the environment, and the communities we live and work in. One of our major initiatives is to embrace the Clean Truck Program since we are committed to zero emissions and clean air.
We offer 100% COVERED medical, dental, vision, and life insurance, a 401(k) retirement plan, identity theft insurance, paid vacations, holidays, sick days, and more for our employees!
Job SummaryWe are seeking a results-driven customer service professional with 10+ years' experience leading teams of 10+ in high-volume environments. Skilled in improving customer satisfaction, resolving escalated issues, and streamlining operations. Recognized for strategic leadership, developing talent, and fostering a collaborative team culture.
Must have 10+ years experience managing Customer Service teams of 10 or more.
The Customer Service Manager plays a vital role in our daily operations by leading and guiding our team to deliver the most professional customer service in the industry. As the key connection between our customers and our employees, this role is central to fostering strong relationships and ensuring exceptional service experiences. The Customer Service Manager directly influences customer satisfaction, employee engagement, and the overall growth and success of our business.
Essential Duties and ResponsibilitiesDirectly supervises 5 to 7 company employees in the Customer Service Department. Directly supervises 3-5 contractors based abroad. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; interviewing, hiring, and training employees; planning, assigning, and directing work; leading by example and motivating staff; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Four-year college or university degree, and a minimum of ten years related experience.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage, and to draw and interpret bar graphs.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have excellent Internet search capabilities, as well as knowledge of the Microsoft Office Suite of Products.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job functions are typically performed in an office setting. The noise level in the work environment is usually moderate.
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