Customer Service Manager - Parker Hannifin : Job Details

Join to apply for the Customer Service Manager role at Parker Hannifin.

Position SummaryResponsible for developing strategies to meet or exceed the division's business plan for sales, margin, and customer service. This includes managing sales/customer service staff, supporting strategic pricing, interacting with Business Units, formulating price and product strategies, reviewing customer quotations, and analyzing customer service trends.

Scope/Supervision and InteractionDoes not have direct reports. Daily customer interaction is essential.

Essential Functions

• Customer: Develop communication systems and train sales staff to ensure excellent customer service via direct contact, phone, IM, email, and CRM tools.
• Customer Service: Coordinate with Service Centers and Order Entry to meet customer expectations, manage OEM & Distribution account pricing, and meet service metrics. Track performance and analyze trends for improvement.
• Pricing: Implement strategic pricing in line with directives, support sales negotiations, and coordinate annual distributor pricing updates.
• Sales Administration: Supervise sales and customer service teams, develop performance and training plans, and collaborate with IT for system enhancements.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3+ years of experience with OEMs or distribution, including leadership roles.
• Proficient in Microsoft Office, SalesForce, SAP, EDI, and order entry systems; PH Connect experience is a plus.
• Willingness for minimal travel, including local meetings and occasional OEM or administrator meetings.
• Strong communication, negotiation, and presentation skills.