Customer Service Manager - Campus : Job Details

ARTECO(130 people, 150 M€ turnover) – a 50-50 joint venture between Chevron and Total – is a young and dynamic chemical company, leader in its market segment. We develop and manufacture quality antifreeze coolants and heat transfer fluids for automotive and industrial applications. Arteco offers innovative, competitive and efficient aqueous solutions to provide optimized thermal heat transfer and corrosion protection for your cooling system. Our base line Engenious Coolants stands for engine and ingenious, both keywords in our company.

At Arteco,we go the extra mile for our customerand constantlystrive to excelin all aspects of our business. Our dedication to corporate social responsibility is a strong driver for Arteco. Wecollaborate to accelerateby working together and valuing the strengths that people bring to the table, to move faster and have better results. Weexplore and learncontinuously innovative ways to deal with new realities. As we learn, we can reinvent ourselves as an organization and as professionals.

The Arteco team, based in our offices in Ghent, is currently looking for atemporary

Customer Service Manager

As a Customer Service Manager, you will lead and support your team while ensuring smooth collaboration with all stakeholders. You will play a key role in driving efficiency, identifying solutions for various issues and customer questions, and representing Customer Service in variousmeetings. This is your opportunity to make a real impact in an international environment.

What will be your responsibilities?

- You support and coach your team of 8 Customer Service Officers and coordinate collaboration between production, planning, accounting, and the sales team.

- You foster a positive and collaborative work environment and motivate team members to achieve their best. Recognizing individual strengths and providing constructive feedback is essential.

- You conduct performance evaluations, set objectives and support personal development.

- You facilitate regular team meetings and ensure everyone is aligned with Arteco's objectives.

- You identify efficiency improvements and ensure uniform operations within the Customer Service team.

- You assist your team in troubleshooting and identifying solutions to various issues.

- You participate in customer meetings with the Area Sales Manager as needed.

- You attend various internal meetings, contributing your insights and expertise.

- You manage the customer database and ensure compliance checks.

- You are responsible for ensuring that your team works in line with Arteco's certified standards for safety, health, and quality.

What makes you the right candidate for this role?

- You hold a bachelor's or master's degree and have experience as a Customer Service manager.

- You have excellent communication skills in English (written and spoken) to ensure clear and effective interactions within and outside the team. Knowledge of other languages is an asset.

- You demonstrate strong leadership skills to manage and coach your team effectively.

- You have strong SAP knowledge.

- You possess excellent interpersonal skills to collaborate seamlessly with planning, production, accounting, and sales department.

- You have strong analytical skills to identify and solve various issues efficiently.

What can you expect from us?

- You will support us in an exciting long-term project as a temporary Customer Service Manager for 1.5 to 2 years, making a significant impact on our operations.

- We offer you a challenging temporary role in a growing and financially sound company.

- You will be working in an international and professional environment where high-quality standards and safety are prioritized in everything we do.

- You will join a culture where we go the extra mile for our customers and value strong, collaborative partnerships.

- You operate in an environment where autonomy and initiative are encouraged, and you are supported by a team with a positive drive.

At Arteco, we firmly believe people are key to our success, and we are committed to empowering them to grow personally and professionally. If you are ready to contribute your expertise to our team and go the extra mile for the customer, we invite you to submit your application.

Sounds good?

Please apply by completing the application form and attaching your CV and cover letter in English.

We are really looking forward to meeting you.