Customer Service Manager - Awsupply : Job Details

**We are looking for a Customer Service Manager to join our quickly growing company. The Customer Service Manager oversees all aspects of the customer experience for our 8 retail locations in NYC & NJ.**

Job Responsibilities:

To be successful in this role you will have to be flexible and adapt to new challenges every day, but some of the main areas of responsibility are as follows: Manage orders that come in through email and fax and distribute them amongst the stores

Monitor all ingoing and outgoing correspondence (phone, email, fax) for accuracy and professionalism

Help store managers with any inquiries or special requests for customers

Update customer account notes in the system to ensure they are always current

Adjudicate customer complaints regarding billing and delivery issues

Work with new and existing clients on item pricing, contracting, and quote approvals

Investigate disputes and make sure customer is properly taken care of at all times

Maintain a high standard of organization so no orders, requests, or inquiries get overlooked

Office Hours:

Mon-Thu: 8:00am 5:00pm

Fri: 8:00am 2:00pm

Benefits:

Competitive Salary + Health Insurance.

Paid vacation/sick and holiday time.

About our Company: Advantage Wholesale Supply was established in 1989 and we now have 8 locations in NYC & NJ. Our number one priority is quality and service geared to the needs of apartment house landlords and management companies. We specialize in Janitorial Supplies, Hardware, Tools, Construction / Lumber, Cabinets, Tiles, Paint, Electrical, Lighting, Plumbing Supplies and much more. If Employee Application Form does not automatically load, click .