Customer Service Librarian - Napier City Council : Job Details

**Below is a brief description of this vacancy**

This page outlines the vacancy and the key skills and responsibilities for the role.

**Customer Service Librarian**

Napier, New Zealand

Reference: 5708401

***Fixed-term full-time* *position working 40 hours per week, 8 November 2021 - 30 June 2022 (Tuesday to Saturday)***

Napier is a lively and vibrant city, offering an exceptional climate as well as plentiful opportunities for family, recreation and relaxation. Improved road and air links are helping to make Napier one of New Zealand's most popular, liveable and easily accessible cities.

Napier City Council is one of Napier's biggest and most desirable employers - we value excellence, integrity, sustainability and outstanding customer and community service.

Our Napier Library is looking for someone with outstanding customer service skills to make a difference to the customers of our exceptional Library. This is a very busy frontline position based at both our Napier branches, involving customer enquiries, issuing, returning stock and supporting the delivery of our community programmes.

The person we are looking for will have had previous experience in a customer services position or better yet, in a library.

**Other attributes include:**

* The ability to work calmly, politely and collaborate with a wide range of customers

* Being warm and having an open personality with a positive attitude, a sense of humour will go a long way

* Enthusiasm for libraries, reading and working with the community

* Having a professional manner and are well-groomed

* Being a great team player, willing to assist your team where required

* Having competent computer skills

* The ability to work well under pressure

* Being fit and able with the physical demands of the job

* The availability to work weekends, both in the Taradale and Napier Libraries

This role will appeal to a customer focussed individual who relates well to people of all ages and backgrounds, has strong digital skills and shares our goal to make a difference to our community.

Please note, it is a requirement of this role to work 40 hours per week, including Saturdays.

We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand.

Our preferred candidates will be required to undergo pre-employment screening which includes drug testing and health screening.

Applications Close: 12 Nov 2021