Customer Service Lead - Earth Fare : Job Details

Overview

Customer Service Lead at Earth Fare. The Customer Service Lead is responsible for upholding and embodying Earth Fare Customer Service standards to ensure the best shopping experience for customers. This role balances operational tasks in the Cash Office, managing cashier breaks, running a cash register when needed, and responding promptly and professionally to customer service opportunities.

Responsibilities

• Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment.
• Operational Tasks: assists with reconciliation and recording of cash register drawers and daily balancing of the Cash Office. Communicates cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. Prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including store reports to the Home Office on a daily basis. Coaches and trains cashiers on SOPs, keeps them up to date on changes, promotes loss prevention and security awareness, and ensures void and refund policies are followed. Delegates tasks to Cashiers during slower periods and performs open and closing duties, runs a cash register, works the customer service desk and assists with audits. Maintains a clean and sanitary restroom. Attends required department and store meetings.
• Merchandising: maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager.
• Department conditions: maintains cleanliness, sanitation, and overall organization of the department including fixtures, storage, work stations/cash registers and Cash Office.

Knowledge and Essential Critical Skills/Expertise

• Excellent customer service to customers and Team Members at all times.
• Ability to work independently and in a team setting.
• Organized with strong attention to detail.
• Strong communication skills and professional conduct at all times.
• Ability to prioritize and multi-task while assisting customers and teammates.
• Ability to read and follow both written and verbal instructions from the Front End Manager and other store management.
• Proficient math and bookkeeping skills.
• Proficient cash handling skills.
• Willingness to work a flexible schedule including nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
• Regular and predictable attendance.
• Ability to perform tasks safely and with alertness.
• Upholds Company policies, including the anti-harassment program.
• Works cooperatively with managers, supervisors, coworkers, customers and the public.
• Maintains high standards of integrity, honesty and ethical behavior.
• Works effectively under stressful conditions.
• Ability to work varying shifts, including overtime.

Experience

• Previous cash handling and customer service experience required.
• Previous bookkeeping experience preferred.
• Earth Fare experience preferred.

The knowledge, skills and abilities listed above may be acquired through levels of education and experience; any equivalent combination of education and/or experience which provides the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job is acceptable.

Environmental Conditions

• Works in a fast-paced environment with a focus on customer service.
• Will stand, walk and be on ones feet a majority of the scheduled work shift.

Physical Demands

• Must be able to lift up to 50 pounds. If item weighs over 50 pounds, assistance from another team member is required.
• Must be able to bend, reach, stoop, kneel and squat.
• Must be able to push, pull, and maneuver heavy loads.
• Must be able to stand and be on one's feet for the majority of the work day.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Food and Beverage Services

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