Customer Service Lead - Fleet Farm : Job Details

Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi Responsible for managing the customer service desk and cash office operation Conduct any cash office activities and outside cash handling improvement Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order Responsible for customer service supply ordering and inventor Ensure cash register lanes never get more than 3 customers Ensure timely retrieval of shopping cart Ensure that restrooms and customer service areas are properly maintai Acts a final decision maker on cashier empowerment and lane call inquiri...Customer Service, Lead, Service Desk, Fleet, Retail, Customer