Customer Service - ANDY MOHR FORD : Job Details

2713 East Main Street, Plainfield, IN 46168

SERVICE BUSINESS DEVELOPMENT CENTER (BDC) REPRESENTATIVECompetitive Hourly Pay + Commission HIRING IMMEDIATELYGreat Benefits + Supportive Work Environment Prior Sales or Dealership experience is a HUGE PLUS!

Andy Mohr FordIs HIRING NOW for Driven Service BDC Representatives!Are you passionate about providing top-tier customer service and ready to accelerate your career in the automotive industry? Andy Mohr Fordthe largest Ford dealer in Indianais looking for driven Service BDC Representatives to join our high-energy, customer-focused team in Plainfield, IN. As a key member of our service department, youll be the first point of contact for many of our customers, helping to create a smooth and positive experience from the very first interaction.As a Service BDC Representative, youll communicate with customers via phone, email, and text to schedule service appointments, confirm bookings, follow up on missed appointments, and answer service-related inquiries. Youll work closely with our service advisors and technicians to ensure efficient scheduling and excellent communication throughout the customers service journey. If you're organized, tech-savvy, and love connecting with peoplethis could be the perfect fit for you.At Andy Mohr Ford in Plainfield, Indiana, were proud to be recognized as the largest Ford dealer in the stateand were growing fast. Our reputation for putting customers first has made us a trusted name across Indiana, from Greenwood to Carmel to Fort Wayne and everywhere in between. When you join our team, youre not just stepping into a jobyoure becoming part of a dealership thats committed to delivering an exceptional experience every time.Apply today to join Indiana's #1 Ford Dealership and build your career with a team that truly values your contributions!

We offer:

• Competitive Hourly Pay + Commission: Earn a reliable base rate with uncapped commission potential.
• Comprehensive health, dental, and vision insurance
• Paid vacation andpersonal time offto support work-life balance
• Employee discounts on vehicles, service, and parts
• Ongoing training and professional development
• High-volume service drive with loyal customers and a strong reputation
• Career growth opportunities within one of Indianas largest dealer groups

Responsibilities Service BDC Representative:

• Inbound Lead Management: Handle incoming calls, emails, and online appointment requests from service customers.
• Outbound Follow-Up: Reach out to past service customers, missed appointments, and declined services to reschedule or check in.
• Appointment Scheduling: Coordinate service appointments and confirmations with the service advisor team.
• CRM Updating: Accurately input and update customer and appointment information in the dealership's service management system.
• Customer Relationship Building: Deliver warm, professional service that ensures customers feel supported and valued throughout their service experience.
• Team Collaboration: Communicate closely with service advisors, technicians, and parts staff to ensure a smooth and timely customer experience.

Qualifications/Responsibilities Service BDC Representative:

• No Experience Required: Entry-level rolecomprehensive training provided!
• Previous BDC or Dealership Experience is a Plus: Especially in a service or customer support setting.
• Strong Communication Skills: Clear, courteous phone and email communication is essential.
• Customer-Focused Mindset: Friendly, empathetic, and solutions-oriented approach to every interaction.
• Organized & Detail-Oriented: Able to handle multiple tasks, follow-ups, and schedule changes efficiently.
• Tech-Savvy: Comfortable with CRM tools, scheduling platforms, and Microsoft Office.
• Positive Attitude: Willingness to learn, grow, and contribute to a team-focused environment.

• Valid drivers license with good driving record
• High school diploma or GED equivalent
• Please upload your resume and complete the online assessment for priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident
• Must pass a pre-employment background check and drug screening

We are an Equal Opportunity Employer.

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or otherprotected status.

Required

Preferred

Job Industries

• Customer Service