Customer Service - Japanese & English | Contract-to-Hire | 100% Remote - ALPHA Business Solutions : Job Details

Our direct client a large health insurance provider is seeking to hire a Bilingual Customer Service Representative with strong skills in Japanese and English as the second language. Job Title: Bilingual CSR - Japanese & English Location: 100% Remote | Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN. Contract-to-Hire | Potential to convert to full-time after initial 6 months of contract. 37.5 hours/week Pay rate: $22/HR - $25/HR on W2 (negotiable) Job Description Bilingual Customer Service Representative- Commercial Agent Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN. CSRs handle claims, benefits, enrolment, member portal, ID cards, etc., and work with customers to solve problems. Qualifications: We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.

• HS Diploma or GED with a 2 years of customer service experience
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must complete employment testing prior to submission.

Preferred qualifications:

• Call center experience is preferred
• Healthcare industry experience
• Medical background helpful

Please apply with your interest. You may also reach out to [email protected] Thank you, Anupama Benefits: We offer a competitive compensation package that includes:

• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.