Customer Service Intake Specialist - Independent Living Systems Llc : Job Details

Join to apply for the Customer Service Intake Specialist role at Independent Living Systems, LLC

1 month ago Be among the first 25 applicants

Join to apply for the Customer Service Intake Specialist role at Independent Living Systems, LLC

About The RoleWe are seeking a dedicated and detail-oriented DME Customer Service/Intake Specialist to join our team at Independent Living Systems (ILS) ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. The ideal candidate will be responsible for managing the intake process for durable medical equipment (DME) orders, providing exceptional customer service, and ensuring accurate and timely processing of all related documentation.

About The RoleWe are seeking a dedicated and detail-oriented DME Customer Service/Intake Specialist to join our team at Independent Living Systems (ILS) ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. The ideal candidate will be responsible for managing the intake process for durable medical equipment (DME) orders, providing exceptional customer service, and ensuring accurate and timely processing of all related documentation.Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or healthcare-related roles.
• Strong communication skills, both verbal and written.
• Relevant experience may substitute for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Associate's degree in health administration or a related field.
• Familiarity with electronic health record (EHR) systems.
• Bilingual proficiency in English and another language.

Responsibilities

• Conduct initial patient assessments and gather necessary information for intake processes.
• Respond to patient inquiries via phone, email, and in-person, providing accurate information and support.
• Collaborate with healthcare providers to ensure all patient data is accurately recorded and maintained.
• Assist in scheduling appointments and coordinating care services as needed.
• Maintain confidentiality and adhere to HIPAA regulations while handling sensitive patient information.

SkillsThe required skills for this role include strong communication abilities, which are essential for effectively interacting with patients and healthcare providers. Attention to detail is crucial when gathering and documenting patient information to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to address patient inquiries and resolve any issues that may arise during the intake process. Preferred skills, such as familiarity with EHR systems, will enhance the specialist's efficiency in managing patient data. Additionally, bilingual proficiency can significantly improve communication with diverse patient populations, fostering a more inclusive healthcare environment.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitals and Health Care

Referrals increase your chances of interviewing at Independent Living Systems, LLC by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.Seasonal Customer Care Representative, Remote Customer Care - Amazon PharmacyCustomer Service Representative - State Farm Agent Team MemberAutomobile Call Center/Receptionist CoordinatorCustomer Service Representative - State Farm Agent Team Member

Hollywood, FL$35,000.00-$60,000.005 months ago

Customer Service Representative (UHealth Wellness Center)Customer Service Representative - State Farm Agent Team Member

Miami, FL$54,000.00-$60,000.008 hours ago

Customer Experience Coordinator - Miami, FLCustomer Service Support Representative - Non RemoteCustomer Service Representative - Miami International Airport

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr