Customer Service I - GEA : Job Details

Responsibilities / Tasks

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we're not just building equipment, we're building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Working at GEA Group has significant benefits:

• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Customer Service Specialist

📍 Location: Fresno, CA🏢 Department: Customer Support / Order Fulfillment🕒 Full-Time | On Site

Join GEA Group – where precision, service, and innovation come together to power success.

We are seeking an organized and detail-oriented Customer Service Specialist to join our growing team. In this pivotal role, you will ensure the accurate and timely processing of customer orders and support seamless communication between our sales team, dealers, and fulfillment departments. Your attention to detail and dedication to customer satisfaction will help drive efficient sales operations and ensure our customers receive the highest level of service.

Key Responsibilities

• 📦 Order Management: Receive, review, and enter customer orders with precision, ensuring all pricing, product codes, and protocols are correctly followed.
• 🔄 Collaboration: Partner with sales and customer service teams to confirm order details, troubleshoot issues, and keep all stakeholders informed.
• 📈 Inventory Coordination: Work with inventory control to monitor stock levels and prevent fulfillment delays.
• 🗂️ Documentation & Reporting: Maintain organized records of orders, invoices, and shipping documentation; generate reports to aid decision-making.
• ✅ Quality & Accuracy: Conduct checks to verify that orders meet customer specifications and address discrepancies swiftly.
• 💡 Process Improvement: Identify opportunities to enhance workflows and provide feedback on system and procedure improvements.

Your Profile / Qualifications

What You Bring

• 🎓 High school diploma or equivalent (Associate or Bachelor's degree a plus)
• 📋 5+ years of experience in customer service, order processing, or a similar role
• 🧠 Strong data entry and organizational skills
• 💬 Excellent written and verbal communication
• 🛠️ Proficiency with Microsoft Office Suite and order management systems
• 🧩 Problem-solving mindset and ability to manage multiple priorities

The typical base pay range for this position at the start of employment is expected to be between $45,000 - $55,000 per year. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

#engineeringforthebetter.

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