Customer Service Help Desk - QwikResume : Job Details

- Customer Service Help Desk

**Customer Service Help Desk Resume**

**Summary :** As a Customer Service Help Desk, responsible for Providing guidance to employees and coaches on their personal and professional development, and also Aspecting of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team.

**Skills :** Microsoft Office Suite, Strong Desire To Learn, Organizational.

**Description :**

- Telephone order handled, prescription help desk and customer account maintenance.

- Resolved claims exceptions and customer issues.

- Contacted patients, insurance plans and processors for billing and coverage issues.

- Order edited and rebilled, obtained prior authorizations from Doctors and insurance plans.

- Worked with the Operations Service Representatives on billing and group implementations.

- Updated plan information, work with account coordinators on issues from insurance companies, insure correct billing and reimbursement rate are used, and route orders to the proper facility.

- Read and entered prescription information in the PROMISE computer system accurately and efficiently.

Experience 7-10 Years Level Management Education GED **Customer Service Help Desk Resume**

**Objective :** To use the skills given to me, to do my job in the most efficient and productive way possible. To help the company perform at its best capacity.

**Skills :** Microsoft Office Administration, Customer Service, Call Center, Inventory Control, Computer , Adobe, Computer Repair, Troubleshooting.

**Description :**

- Received, input, work and resolve all tickets to the best of my ability from any incoming clients.

- Escalated tickets to proper departments.

- Maintenance existing hardware and software.

- Helped assist onsite technician with new setup and install of new hardware and software,adding computers to the network.

- Troubleshoot hardware and software issues.

- Set up new users for network access and email.

- Audited inventory status via computer program and by hand.

Experience 2-5 Years Level Executive Education Associate In Visual Communications **Customer Service Help Desk Resume**

**Summary :** Service driven and customer focused Detail oriented possessing exceptional writing and editing skills Versed in a range of programs including: Microsoft Suite Lotus Notes Work with WebEx for meetings for offsite personnel. PeopleSoft.

**Skills :** Microsoft Outlook, Data Entry, Ten-Key, Siebel Systems, Cobblestone Contract Management Software.

**Description :**

- Troubleshoot all problems for the telephone and computer service for all brokers.

- Added, changed and deleted all customers for new and old lines.

- Set up conference calls on brokers floor in four different countries.

- Followed up on all customer service needs.

- Used Switchboard, follow up.

- Scanned patient orders and package medication and paperwork for shipping.

- Trained, motivated, guided and inspired a team of Customer Service coaches.

Experience 7-10 Years Level Management Education High School Diploma In Business **Customer Service Help Desk Resume**

**Headline :** Responsible receptionist proficient in Microsoft Word and data entry. Passionate and motivated, with a drive for excellence. Over ten years in customer service and four years in clerical positions.

**Skills :** Powerpoint, Excel, Training, Typing, Management, Human Resources, Hiring, Filing, Faxing, Recruiting.

**Description :**

- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

- Received payment by cash, check, credit cards, vouchers, or automatic debits.

- Issued receipts, refunds, credits, or change due to customers.

- Assisted customers by providing information and resolving their complaints.

- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Experience 5-7 Years Level Executive Education GED **Customer Service Help Desk Resume**

**Summary :** To establish a stable career with a company that will offer the opportunity for growth, while providing a valuable service. Also, obtaining a job that will allow me to apply my previous experience in data entry and customer service.

**Skills :** Computer Repair, Supply Chain, Warehousing.

**Description :**

- Responsible for receiving calls from new and established DSL customers.

- Assisted new customers with hooking up their equipment and talking them thru the registration process.

- Responsible for troubleshooting of customer issues and establishing a means for correcting the issue(s) in a timely manner.

- Assisted with basic configuration of mail programs.

- Assisted with troubleshooting of connectivity issues between computer(s), attached equipment, and communications equipment.

- Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions.

- Developed process for accessing the Motorola modem when the access label is unreadable.

Experience 10+ Years Level Senior Education MS **Customer Service Help Desk Resume**

**Summary :** Customer Service Help Desk professional with exceptional customer service and quality assurance knowledge. Over 12 years of experience in a customer service call center environment and operations with 10 years in the wireless industry. Strong abilities to learn, lead and teach. Ability to work both independently and with a team to achieve a common purpose or goal. Consistently looked to as a subject matter expert after learning new processes, policies, and procedures. Known to be a driver in creating solutions.

**Skills :** MS Office, Communication Skills.

**Description :**

- Handled inbound calls from customer service representatives in need of assistance with billing questions, assistance with any necessary credits exceeding the representative's limit, as well as assisting with any escalated situation that arises with the customer.

- Escalated may include taking over the call from the customer service representative at the request of the customer.

- Continued to utilize show vs. tell in assisting customer service representatives.

- Analyzed situations to make the best decision for the company and the customer.

- Learned and adapted to an autonomy driven, employee focused company culture.

- Communicated a vision that ensures that culture is built into the fiber of our team as we rapidly grow.

- Experted at identifying candidate strengths and risks during the hiring process.

Experience 10+ Years Level Senior Education Bachelors Of Science **Customer Service Help Desk Resume**

**Summary :** Service driven and customer focused Detail oriented possessing exceptional writing and editing skills Versed in a range of programs including: Microsoft Suite Lotus Notes Work with WebEx for meetings for offsite personnel. PeopleSoft.

**Skills :** Microsoft Outlook, Data Entry, Ten-Key, Siebel Systems, Cobblestone Contract Management Software.

**Description :**

- Troubleshoot all problems for the telephone and computer service for all brokers.

- Added, changed and deleted all customers for new and old lines.

- Set up conference calls on brokers floor in four different countries.

- Followed up on all customer service needs.

- Used Switchboard, follow up.

- Scanned patient orders and package medication and paperwork for shipping.

- Trained, motivated, guided and inspired a team of Customer Ser