Customer Service Executive Greater Noida - Aditya Birla Capital : Job Details

Cross Sales and S2S: Driving sales volumes for the organization on LI, HI, Loans, and other products of ABC.

Supervise and monitor daily workflow of the assigned branches to ensure speedy and error-free issuance.

Ensure smooth functioning of financial processing, including receipting and payment processing, as per laid-down processes.

Provide quality customer service and enhance persistency levels in a dynamic business environment with frequent regulatory changes through a geographically scattered team.

Control risks and revenue loss in operational and financial processes and take corrective actions.

Handle new business policy issuance, servicing, revenue generation, revenue conservation, and financial process control.

Manage MIS for operations and accounts, ensuring compliance with all operational and financial processes.

Maintain customer contactability and persistency.

Manage people processes such as HR onboarding and exit, and handle admin/front office and sales support activities for branches with only one BOE and no dedicated sales support staff.

Requirements:

• Good verbal and written English communication skills.
• Proficiency in MS Office (Outlook, Excel, PPT, Word).
• Minimum 1-2 years of experience in handling backend or customer operations.

Additional Opportunities:

• Hiring programs at Aditya Birla Capital to discover diverse pathways into the ABC ecosystem.
• ABC Revive: Opportunity for women on career break to revive their careers.
• Opportunities for professionals to join ABC's world-class sales team.