Customer Service Engineer 4 - Shreveport, LA - Siemens Healthineers : Job Details

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for:

• Servicing DX Equipment in the Shreveport, LA area. Customer Service Engineer Level based on prior experience.
• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Serving as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
• Assisting RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.
• Recommending improvements & changes to processes, work procedures and technical bulletins. Assists others in complying with the Quality System.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have knowledge and experience performing service, preventative maintenance, and modifications on DX Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have previous experience in testing, repairing and maintaining the desired capital Medical Imaging Equipment.
• You have a strong background working with electronics and are proficient in the use of service tools and service test equipment.
• You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)

Required skills to have for the success of this role:

• Minimum Technical Degree or equivalent experience
• Strong electronics background and computer skills required.
• 8+ years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service websiteEngineer Tools).
• Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• Ability to work both individually and in an established team setting.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.