Customer Service Engineer 3 - Kansas City, MO - Siemens Healthineers : Job Details

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Service Area Kansas City, MO

Shift Requirements after onboarding/training for this role: Fr-Mo (4x10h)

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for:

• You will be servicing AX/CT Equipment in the Kansas City, MO area. Customer Service Engineer Level can be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains, and modifies Siemens' imaging equipment at customer sites.
• You are the Face of Siemens to the customer.
• You support the diagnostics modalities initially, with potential to cross-train into other modalities in the future.
• You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Siemens Medical Solutions.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have previous experience with the desired Diagnostics Imaging Equipment.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately.
• You have a strong background working with electronics and are proficient in the use of service tools and service test equipment.
• You have proficient PC skills (MS Windows & Microsoft Office 365 - Outlook, Excel, SharePoint, etc.)

Required skills to have for the success of this role:

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service websiteEngineer Tools).
• Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams, and functional descriptions.
• 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50 lbs regularly [floor to above waist/head], and often over 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

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We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The annual base pay for this position is: Min $65,600 - Max $98,400. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Companys plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and