Customer Service Engineer 2 - remote - Siemens Healthineers : Job Details

Overview

Be among the first 25 applicants. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Service Area

• Remote, preference central or west (Chicago, Denver area)

The successful applicant will execute Second level MRI Magnet Support, service and repair functions at Customer sites with minimal supervision. The position is second shift and requires significant domestic travel (~80%), with occasional international requirements. Establish and maintain good working relationships with internal and external customers, peers and vendors, while performing necessary administrative duties timely and accurately.

Responsibilities

• Coordinate own travel to meet on-site maintenance, installation, service or repair schedule requirements of Super Conducting MRI Magnets.
• Work, communicate and collaborate effectively with internal Siemens partners.
• Perform maintenance protocols and procedures according to scheduled requirements, to maintain uptime of customers equipment.
• Perform semi-complex mechanical and electrical repairs or troubleshooting on Super Conducting Magnets to identify failure modes and root cause analysis
• Safely handle or transfer cryogenic gases such as liquid helium or liquid nitrogen within the scope of planned work.
• Respond to semi-complex second level service calls. Participate in the assessment of semi-complex product/equipment performance based on field support data and recommend modifications or improvements.
• Maintain own Tools and Test Equipment and comply with calibration schedules and processes to ensure reliable and repeatable service delivery.
• Contribute ideas and feedback for continuous improvement (for example process, product, tooling or customer experience) to support the ongoing success of the team and Siemens.

Required Knowledge, Skills, Education And Experience

• Associates or Bachelors degree preferred, or 2 years minimum vocational technical training or Military experience.
• 5+ years field service experience preferred, as well as demonstrated customer relationship skills.
• Strong oral and written communication skills required.
• Strong mechanical skills needed; background with refrigeration and or superconductive magnets is a plus. Must be proficient in the use of mechanical tools and service test equipment.
• Able to work safely within strong magnetic field environments without any health or physical limitations.
• Perform duties while standing on designated platforms and within limited working spaces.
• Valid Driver License and good driving record is required.
• Must be willing to travel both nationally and internationally.

Who we are

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the worlds most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Compensation

The annual base pay for this position is min $62,200 - max $93,300. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Benefits

• Medical insurance, dental insurance, vision insurance, 401(k) retirement plan.
• Life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO and Compliance

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If youre unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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