Customer Service Engineer 1 - Columbus, Ohio - Siemens Healthineers : Job Details

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally.

Sound interesting? Then come and join our global team as a Customer Service Engineer I.

Service Area Columbus, Ohio

Shift Requirements after onboarding/training for this role: 2nd shift, 12-9 pm, subject to change based on business needs.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for the following:

• You will be servicing Imaging Equipment in the Columbus, Ohio area. Customer Service Engineer Level can be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens' imaging equipment at customer sites.
• You are the Face of Siemens to the customer.
• You support the MR modality initially, with potential to cross train into other modalities in the future.
• You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at Siemens Medical Solutions.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have previous experience with the desired Medical Imaging Equipment: MR.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately.
• You have a strong background working with electronics and are proficient in the use of service tools and service test equipment.
• You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)

Required skills to have for the success of this role.

• Minimum Technical Degree or equivalent experience
• Strong electronics background and computer skills required.
• 1-2 years of field service experience is desired.
• Ability to work both individually and in an established team setting.
• You have strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you wish to find out more about Siemens Healthineers before applying, please visit here. As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

To find out more about Siemens Healthineers businesses, please visit here.

The annual base pay for this position is: Min $48,800 - Max $73,200. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Applicants and employees are protected under Federal law from discrimination.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you are unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California residents have the right to receive additional notices about their personal information. To learn more, click here.

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.