Customer Service/Customer Support - Willis Klein : Job Details

Customer Service/Sales Support

We are a family-owned company based in Louisville, Kentucky that believes in opening doors to long-lasting relationships while securing a lifetime of experiences.

The Company: Willis Klein Safe, Lock & Decorative Hardware Co. is a retailer of decorative door/cabinet hardware and plumbing and a trusted fourth-Generation expert in locksmithing and is known for the great care we take with clients and employees alike.

The Position: Were looking for a Customer Service/Sales Support person. The pay range were offering is $18-$22/hr.

• We offer Health, Dental, Vision and Life Insurance
• We also offer PTO and Retirement Plans

Requirements:

• Have completed standard company on-boarding procedures
• New hire paperwork
• IT-Agreement/training
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Proficient in computer software systems including MS Office and MS Excel and CRM
• Multitasking skills
• Teamwork skills
• Learn products sold by the showroom
• Must agree to the company vision

Responsibilities:

• Help the Sales team track down parts for customer issues.
• Help the Sales Team create bids from Wish Lists
• Keep up with new product sales launches and helping put up displays
• Checking on open POs
• Warranty fulfillment
• SKU Creation
• Answer Phones
• Call and update salesperson Calling Queues
• Take payments
• Helping to keep the showroom clean and orderly for a good presentation to our customers
• Help pull and check on will call orders
• Greet Customers and assess needs
• Direct Showroom Traffic
• Interact with Locksmiths regarding job status

The Location: This branch of the Willis Klein Safe, Lock & Decorative Hardware Co. is based in Lexington, Kentucky. Lexington is a growing city with a Cost of Living that is below the national average. It is home to the University of Kentucky and has numerous festivals, museums, and theaters. It has many lovely horse farms and is just north of the scenic Kentucky River.

Why Should You Apply?

• Career Advancement. Were committed to helping each team member become a skilled craftsman with a variety of training and development opportunities. See where your Willis Klein career can take you.
• Team Culture. At Willis Klein, our culture is at the heart of everything we do. Were dedicated to providing our team members with a safe, inclusive, and collaborative work environment that supports growth and longevity.
• Extensive Benefits Package. In addition to our standard benefits, we also offer our team members Paid Holidays, Referral program, Life Insurance, employee discounts, paid training and more!

Willis Klein Safe, Lock & Decorative Hardware Co. is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against based on disability.

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