Customer Service Associate - Kutztown, PA! - Htss : Job Details

Customer Service AssociateLocation: Kutztown, PACompany: HTSSOur client is seeking a Customer Service Associate who excels in communication, is comfortable in digital platforms, and is passionate about delivering excellent customer service. You'll be the first point of contact across email, phone, chat, and social media—helping customers with inquiries, orders, returns, and product information while representing the brand voice with professionalism and care.ÂKey Responsibilities:Respond to customer inquiries via multiple channels (email, phone, social, chat)Resolve service tickets using tools like Shopify and ReamazeProcess returns, exchanges, and replacements accuratelyCollaborate with internal teams to address customer feedbackMaintain clear records of all customer interactionsSupport product launches and promotional campaignsRepresent the brand on social media in a thoughtful, consistent voiceÂQualifications:3+ years of customer service experience (e-commerce/CPG preferred)Excellent written and verbal communication skillsDetail-oriented, organized, and solution-focusedProficient in Microsoft Office; Shopify or CRM platform experience is a plusComfortable interacting on social mediaCollege degree or relevant work experienceÂHow to Apply:Please submit your resume at www.htss-inc.com OR email to [email protected]. We look forward to hearing from you!