Customer Service Associate - Aston Carter : Job Details

Customer Service Associate

We are seeking a dedicated Customer Service Associate to respond to customer inquiries via phone, email, and chat in a timely and professional manner. In this role, you will cultivate relationships with current and new customers to enhance our reputation as an innovative leader in the frozen dough and par-baked breads category. You will assist customers with placing orders, tracking shipments, and processing returns across all sales segments: Retail, Foodservice, and National Accounts. You will address and resolve customer complaints and issues, ensuring a positive customer experience. Additionally, you will maintain a thorough understanding of our products and services to provide accurate information to customers, document customer interactions and transactions accurately in our system, and collaborate with other departments to ensure customer needs are met and to improve overall service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Cultivate relationships with current and new customers to enhance our reputation.
• Assist customers with placing orders, tracking shipments, and processing returns.
• Address and resolve customer complaints and issues.
• Maintain a thorough understanding of products and services.
• Document customer interactions and transactions accurately.
• Collaborate with other departments to meet customer needs and improve service.
• Assist sales team with new customer setup.

Essential Skills

• Proficiency in data entry and order entry.
• Strong customer service and support skills.
• Experience with CRM software.
• Competency in Excel data entry.

Additional Skills & Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in customer service.
• Effective communication and interpersonal skills.
• Ability to handle stressful situations with patience.
• Experience using customer service software and tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Work Environment

The work environment is collaborative and supportive, emphasizing teamwork to ensure customer satisfaction. You will have access to modern technology, including CRM software and data entry tools, to facilitate your daily tasks. Dress code is professional, aligning with our company values and customer-facing role.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ronkonkoma,NY.

Application Deadline

This position is anticipated to close on Aug 26, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.