Customer Service Associate - WyreStorm : Job Details

Job Description WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.

• Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
• Handling all incoming customer queries and questions
• Resolving customer complaints
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
• Tracking inventory levels to ensure that orders are filled accurately and efficiently
• Communicating with customers about order status and shipping details as required
• Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
• Accounts receivable

Requirements

• 2+ years of previous customer service experience and order processing
• Friendly and welcoming manner with clients and other members of the customer service team
• Familiarity with customer-relationship management (CRM) software programs
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• attention to details

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Flexible schedule
• Tuition reimbursement
• Life insurance
• Employee discount
• Parental leave