Customer Service Associate - MFA Oil : Job Details

Overview: Join our team as a Customer Service Associate! In this role, you will be the face of our convenience store, helping customers, processing transactions, and ensuring a clean and inviting shopping experience. If you're someone who believes that a simple act of kindness can brighten someone's day, this position is for you!

Key Responsibilities:

• Customer Interaction: Greet every customer with a smile, providing fast, friendly service, and addressing any concerns they may have.
• Merchandising & Sales: Ensure all products are properly priced, stocked, and displayed. Engage in suggestive selling and maintain cleanliness throughout the store.
• Effective Communication: Maintain clear communication with customers, vendors, and team members regarding store operations.
• Team Collaboration: Work closely with your colleagues to deliver outstanding customer service while complying with all regulations and procedures.
• Technology Proficiency: Utilize various technology systems, including point of sale and inventory management tools, while performing accurate math for transactions and reports.
• Management Support: Assist in training new hires on company policies and perform loss prevention tasks related to cash handling and product accountability.

Job Requirements:

• Must be at least 18 years old
• Customer-focused and energetic work ethic
• Availability on weekends and holidays
• Reliable transportation
• Ability to perform basic math calculations and operate a computer
• Willingness to attend food safety training and obtain necessary certifications
• Physical capacity to handle products and inventory weighing up to 50 pounds

Preferred Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or retail sales

About Us: MFA Petroleum Company is a farmer-owned cooperative committed to customer service and community support. Founded in 1929, we operate convenience stores and supply fuels, lubricants, and more across multiple states.

Why Join Us? We offer competitive wages, benefits including paid time off, performance incentives, employee assistance programs, and opportunities for growth and development. We believe in investing in our employees and fostering a culture that values hard work, excellent service, and community.