Customer Service Associate - Pinnacle Sales Group : Job Details

**Customer Service Associate**

Cust Svc Haines City, Florida Minimum Experience **Experienced** About Pinnacle:

Pinnacle Express, Inc. is a distributor serving the luxury appliance, plumbing and outdoor kitchen segments of the channel for over 42 years. Established in 1980, Pinnacle currently services the Caribbean and 31 states in the Southeast, MidAtlantic Midwest and Northeast. We call on builders, developers, designers, architects, plumbers, kitchen and bath dealers, outdoor living dealers, plumbing wholesalers, and appliance retailers. We are looking for team members that are assertive, self-motivated, hardworking and results-oriented.

We operate Pinnacle based on EOS (Entrepreneurial Operating System) which is a set of practices, tools and disciplines that gets everyone on the same page. We share the vision of where we are going and provide traction in how to execute this vision. At Pinnacle we believe in transparency and believe in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.

ESSENTIAL JOB FUNCTIONS:

* Support for Customer Service

+ Pricing and Processing Customer Orders

+ Customer Inquiries Pricing / Inventory / Order Updates

+ Releasing Back Orders Daily

+ Create Customer Quotes

* CRM / SalesPad

+ Update Records Daily

+ Add Leads to CRM

+ Pull Queries as Needed

* Special Projects as Needed

* Backup Duties

+ Customer Service Team

+ Office Coordinator

EDUCATION AND EXPERIENCE REQUIRED:

* Minimum of 1-3 years experience in a similar position.

* An Associate Degree is preferred but not required.

* Ability to multi-task and handle a high volume of incoming calls and email.

* Must be able to prioritize workload in an organized fashion.

* Detail oriented, professional attitude, reliable.

* Ability to communicate effectively verbally and in writing.

* Ability to interact with customers, employees, and vendors in a professional manner.

* Ability to work independently with emphasis on accuracy and timeliness.

* Proficiency in Office 365 to include Outlook, Excel, and Teams.

GENERAL INFORMATION:

* Work Hours: Monday thru Friday, 8:00 am 5:00 pm

* Drug Free and Smoke Free Workplace

* Benefits Offered

+ Medical / Dental / Vision / Life / LTD Insurance

+ PTO Paid Time Off

+ Paid Holidays

+ Retirement Plan

+ Tuition Reimbursement

Location Haines City, Florida Minimum Experience Experienced