Customer Service Associate (Hourly Position) - Health Recovery Solutions : Job Details

**Customer Service Associate (Hourly Position)**

at Health Recovery Solutions Hoboken, New Jersey HRS is looking to add a Customer Service Associate to our growing team. As a member of the team, you will work in the warehouse alongside the logistics team and you will aid in responding to and resolving incoming emails. You will play an important role in supporting, communicating with, and assisting clients while responding to hardware and logistics issues. This is a full-time hourly position!

**Who you are**

You have experience in a customer facing role, and you are passionate about taking on new challenges. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via phone and email.

**What you'll be doing**

* Being the face of the company and providing seamless support to our clients and patients daily

* Engaging with clients and patients seeking information on their inventory and shipments

* Work with customers to resolve issues on the first interaction, follow-up with those requiring additional information, and escalate any discovered issues if necessary

* Provide shipment updates to clients using UPS worldship

* Use internal tools and systems to manage a productive workflow

* Document all communications with customers to promote a consistent experience across all touch points

* Contribute to the achievement of team goals and outcomes

* Having the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client success

**What we're looking for**

* Outstanding interpersonal written and verbal communication skills

* Must possess a can-do attitude where no task is too large or too small

* Excellent time management and follow-up skills

* Willingness to learn

* Someone who can think outside the box when troubleshooting issues

* Someone who enjoys taking initiative

* A highly motivated and organized individual who can ensure deadlines are met.

* Exhibit strong listening skills and the ability to stay focused on the Customer Experience

**What we offer**

* Competitive salary commensurate with experience

* Flexible hours and work environment

* Paid vacation

* 100% paid medical plan

* 3 months paid parental leave

* Medical, dental, vision, disability, and life insurance packages to fit your needs

* Flexible spending account for medical, commuter benefits

* 401(k) savings plan with company match

* Unlimited snacks, coffee, and drinks

* Catered team lunches

* Monthly employer-sponsored happy hours

* Quarterly team bonding activities

* Company-sponsored events

* HRS monthly book club

* ZogSports Team

* The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.

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