Customer Service Assistant - Loudoun County Government : Job Details

Salary: $20.86 - $34.40 Hourly Location : Leesburg, VA Job Type: Temp FT W Partial BN Job Number: 26-00066 Department: Sheriff's Office Opening Date: 08/13/2025 Closing Date: 8/15/2025 11:59 PM Eastern FLSA: Non-Exempt Grade: 108 Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Introduction The Loudoun County Sheriff's Office is seeking qualified applicants for a temporary full-time Customer Service Specialist position located within the Records Section at the Loudoun County Sheriff's Office Headquarters Building. Job Summary Major duties include but are not limited to: • Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request. • Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and prescheduled meetings. • Issue, maintain and reconcile daily visitor badges and visitor log. • Answer general Records Section questions over the telephone and/or in person. • Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies. • Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into VCIN/NCIC. • Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports. • The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly. • Maintain the cash drawer for making change. • Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed. Hiring salary will be commensurate with experience. Minimum Qualifications High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. Must be a US Citizen or 10-year resident of the United States. Job Contingencies and Special Requirements Selection process includes review of the Applicant Screening Questionnaire and County employment application; in-person interview(s); and an intensive background investigation to include fingerprinting, criminal background check, credit check, driving record, and polygraph examination. Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours. 01 Do you have a high school diploma or equivalent and one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems?

• Yes
• No

02 Are you a US Citizen or 10-year resident of the United States?

• Yes
• No

03 Do you have any tattoos on your hands (except a wedding band tattoo), head, face, or neck?

• Yes
• No

04 If you answered yes to the above question, are you willing to have them removed?

• Yes
• No

05 Have you ever been convicted of a felony?

• Yes
• No

06 Have you ever been convicted of a hate crime?

• Yes
• No

07 Have you ever been convicted of sexual assault?

• Yes
• No

08 Have you been convicted of an alcohol-related driving offense within the past 5 years?

• Yes
• No

09 Have you ever been convicted of domestic violence?

• Yes
• No

10 Have you ever been convicted of a crime that prevented you from carrying a firearm?

• Yes
• No

Required Question