Customer Service Assistant (Children's Department) - Warren-Trumbull County Public Library : Job Details

The Warren-Trumbull County Public Library is seeking an enthusiastic and customer-focused individual to join our Children's Department. This role provides front-line service to families, caregivers, and children, assisting with library materials, programs, and resources. If you love working with children, enjoy a lively environment, and are passionate about literacy and learning, this could be the perfect job for you!

• Participates in routine public service by circulating materials to customers, which includes checking materials out and placing holds.
• Answers reference and reader's advisory questions in person and by telephone.
• May assist librarians and library associates with the preparation of programs.
• Develops displays, bulletin boards, and other passive programs.
• Assists users individually and in groups in the use of library materials and equipment.
• Assists in department operations opening and closing the desk, filling displays, setting up book trucks, shelving materials, reading shelves, etc.
• Shares information about library services and programs to individuals.
• May assist with other outreach activities as assigned.
• Assists users with public computers and online catalog terminals. Troubleshoots minor hardware/software issues; opens help desk tickets.
• Assists with signups for story time and other programs. Processes reading logs and incentives for reading programs.
• Applies library policies in dealing with a variety of public service situations.
• Develops and maintains a working knowledge of childhood brain development and developmentally appropriate practice.

High school diploma or equivalent required; some college coursework preferred. Previous customer service experience, especially working with children or families, is a plus. Strong communication and interpersonal skills. Comfortable working with technology, including library catalog systems and digital resources. Ability to work in a fast-paced, energetic environment. A passion for literacy, education, and public service. Valid driver's license.

Position will be part-time (24 hours/week). The work schedule will include at least two evening shifts and alternating Friday/Saturday shifts per week.

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid PTO
• Employee Assistance Program
• Professional development opportunities

Position will be open until filled.