Customer Service and Dispatch Representative - TBG | The Bachrach Group : Job Details

Currently seeking a proactive and customer-focused Customer Service & Dispatch Representative to join a reputable HVAC company based in the south shore of Nassau County. This role is essential to ensuring exceptional service delivery by managing customer communications, coordinating technician schedules, and supporting daily operations. The ideal candidate has a strong background in customer service, excellent communication skills, and thrives in a fast-paced environment.

The position is paying up to $24/hour and the company would like to hire ASAP!

Key Responsibilities:

• Make outbound follow-up calls to ensure customer satisfaction and conduct quality checks.
• Handle inbound calls, responding to customer inquiries with professionalism and care.
• Act as the first point of contact for customers, providing information about services, scheduling, and troubleshooting.
• Promote current offers and services, reaching out to customers with special deals and promotions.
• Address and manage customer feedback and reviews, ensuring all concerns are resolved promptly.
• Schedule service appointments for maintenance customers, ensuring timely and efficient booking.
• Dispatch HVAC technicians to service jobs while maintaining open communication with both technicians and customers.
• Accurately enter job details and updates into the CRM and scheduling systems.
• Assist with administrative tasks such as invoicing, tracking parts, and making follow-up calls.
• Use service software to log customer interactions, service history, and scheduling data.
• Collaborate with team members to ensure smooth operations and high-quality service delivery.

Qualifications:

• 2+ years of customer service experience, ideally in a call center or HVAC-related field.
• Experience with scheduling, dispatching, or administrative roles is preferred.
• Excellent verbal and written communication skills with a strong phone presence.
• Proficient with customer service software and CRM systems; familiarity with dispatching tools is a plus.
• Strong multitasking, time management, and problem-solving abilities.
• Detail-oriented, customer-focused, and able to work well in a collaborative team environment.
• High school diploma or equivalent; additional education or HVAC knowledge is a plus.