Customer Service Agent (Temporary) - New York Hilton Midtown - Hilton Hotels : Job Details

As a Customer Service Agent, you would be responsible for responsible for answering and acting on calls from internal and external guests, logging and coordinating guest needs and requests, as well as dispatching work orders to appropriate departments and/or staff members. Following up, expediting work, and closing out requests in multiple complex computer systems, providing prompt, courteous, and efficient service in accordance with Hilton's high standards of service. Specifically, you would be responsible for performing the following tasks to the highest standards: Promptly answer the telephone using positive and clear English communication. Listen to requests, probe for accurate information, and follow up with appropriate action. Listen and extend assistance in order to resolve guest requests and issues such as price conflicts, heating and cooling issues, and general front office, reservations, engineering, and housekeeping requests etc. Remain calm and alert, especially during emer...Customer Service, Agent, Service, Hospitality, Retail, Hotel