Customer Service Advocate New Fully Remote - AZ - Christian Care Ministry : Job Details

Urgently hiring fully remote Customer Service Advocates for a start date

Starting rate for this role is $19.25 per hour.

Interested candidates must be in the Pacific, Mountain, or Central time zones living in an eligible state for employment with CCM (AL, AZ, CO, IL, MO, OK, TN, TX, or WI). Shifts range between 6 am and 5 pm MT (7 am and 6 pm CT), Monday through Friday.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one anothers burdens. Through the Medi-Share program, a healthcare sharing ministry for Christians, we cultivate that belief. Our Mission Statement: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we arent perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCMs Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministrys Christian beliefs
• All other duties as assigned
• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields

Core Competencies / Demonstrable Behaviors

• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.
• Customer Focus - Build strong customer relationships and deliver customer-centric solutions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented Takes on tasks and new opportunities with a sense of urgency and enthusiasm.

Education and/or Experience

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing preferred

Supervisory Responsibilities

• This job has no supervisory responsibilities

We work hard to serve our Medi-Share Members, and invest in our employees professionally, financially, physically, socially, and spiritually to enable them to invest in others.

Benefits

• 100% paid Medical for employees / 99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
• Employee Assistance Program including no-cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this positionincluding independent decision-making, access to confidential information, and potential exposure to regulated environmentscandidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Application and Screening

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Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about this position? *

Statement of Faith *

You must be able to subscribe to ALL of the statements below without reservation:

• I believe that there is only one God ... (text truncated for brevity in this summary)

It is our goal to reflect an authentic Christian community and to bring glory to the name of Jesus Christ through all efforts and actions of the ministry and its employees. Therefore, we expect all employees to model Christian behavior toward others at all times and perform their responsibilities as a service to God, and endeavor to comply with biblical standards of conduct.

CCM highly values the biblical principle that our physical bodies are temples of the Holy Spirit and should be kept pure. CCM expects all employees to embrace a Christ-centered wellness lifestyle. Examples of unhealthy lifestyles include, but are not limited to:

• Use of Illegal Drugs
• Use of tobacco or other inhalants
• Abuse of legal drugs

Job applicants must have abstained from the use of tobacco and/or illegal drugs for at least 12 months prior to application to be eligible for employment. Applicants attest that they have not abused legal drugs, such as prescriptions or over-the-counter medication, or alcohol for at least 12 months prior to application to be eligible for employment.

Participation in lifestyle or pastime activities that are illegal or scripturally questionable is prohibited. Examples include cohabitation, sexual and/or inappropriate relationships with a member of the opposite sex out of wedlock, or same-sex relationships.

Please provide a brief description of your personal relationship with Jesus Christ. (Please note that we strongly discourage the use of AI in responding to faith-related questions.) *

I understand, and feel comfortable knowing that I may be asked to pray and to share my testimony about my relationship with Jesus Christ in the workplace. (1 Peter 3:14-16) *

Other application questions and fields follow as part of the standard form.

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