Customer Service Advocate - Minnesota Staffing : Job Details

Join an industry leader and make a difference every day! Position: Customer Service Advocate (Full-Time) Location: Willmar, MN Corporate Office Reports to: Supply Chain & Sales Coordinator Select Genetics is searching for a natural problem-solver with a heart for delivering superior customer service. If you thrive in a fast-paced, team environment where attention to detail and communication skills truly make a difference, we'd love to meet you! Select Genetics takes pride in presenting a solid platform to serve our customers. In association with Aviagen Turkeys, we provide top-tier poults and solutions to our customers on a national and international scale. As a Customer Service Advocate, you'll be a vital part of the team, working directly with customers to ensure smooth communication, accurate order fulfillment, and a seamless experience from start to finish.

What you'll do:

• Serve as the go-to contact for assigned customers, handle and respond to customer requests with care and efficiency, utilizing internal operational and technical resources. Keep the customer informed throughout the resolution process.
• Maintain continuous contact and communication with customers on poult placement delivery schedule details.
• Collaborate with Supply Chain & Sales Coordinator to balance daily production and order placements to align schedules and orders with customer needs.
• Ensure respective internal team members stay informed and aware of customer trends, concerns and changes in a timely manner.
• Keep orders and schedule for customers up to date as far in advance as the customer will allow (weeks, months, or year) and provide sales projections.
• Spearhead the sales forecasting process, collecting input from Sales and Customer Service team members, provide data to CEO and Supply Chain & Sales Coordinator for strategic planning purposes.
• Maintain accurate records of pertinent information in the appropriate software systems on customers, orders, delivery and invoicing.
• Produce & maintain weekly trucking schedules, delivery tickets and invoices for assigned customers.
• Ensure customers stay informed about the company via various channels of communication such as newsletters, technical bulletins, and announcements.

What we're looking for:

• A genuine passion for customer care and high-quality service
• Clear, professional communication - verbal and written
• Strong multitasking and organizational skills in a dynamic work environment
• Self-motivated and proactive time management
• Accuracy working with software systems, managing and entering detailed records
• Ability to work both independently and as a productive team member
• 3-5 years in customer or administrative services
• Prior poultry industry experience preferred

What we offer:

• Be part of a collaborative, mission-driven team.
• Opportunity to make a real impact on customer success and satisfaction.
• Develop your knowledge and skills in a supportive and fast-moving environment.
• Work schedule generally 8 am 5 pm business hours, some potential for night/weekend work at times.
• We offer a comprehensive benefits package which includes medical, dental, vision, telehealth, 401k, life insurance, short- and long-term disability plans, company-paid holidays, paid time off, bonus potential and more. Starting Range: $23.00 - $30.00/hr