Customer Service Administrator - Aero Controls : Job Details

This position will perform administrative and clerical functions for the Customer Service Department. This position fosters strong relationships through interpersonal skills and professional demeanor. This position reports to the Senior Customer Service Representative/ Contracts Analyst and backs up the Customer Service Account Managers as required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist Customer Service Account Managers in resolving accounting discrepancies with customers, utilizing system reports for evaluation of issues Navigate various customer EDI (Electronic Data Interchange) portals and upload order information which may include repair prices, delivery dates, shipping information, and other order information as required. Generate reports from the internal ERP system to support the various requirements of the customer and/or department; reports will vary and may include: weekly status reports, EOM (End of Month) reports, performance reports, and other reports as requested....Customer Service, Administrator, Account Manager, Service, Customer, Retail, Reports