Customer Service Account Specialist - State of Georgia : Job Details

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The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Customer Service Account Specialist in the Office of Workforce Development, Workforce Data & Program Quality. This position is responsible for managing and maintaining all staff user accounts within the WorkSource Georgia Online Portal by conducting regular audits and providing superior Customer Service. It is located at the TCSG System Office in Atlanta, GA.

• High school diploma or equivalent and two (2) years of related work experience.

• Attention to detail and ability to spot subtle errors.
• Strong problem-solving and decision-making skills.
• Excellent organizational, time management, and multi-tasking skills.
• Effective verbal and written communication skills.
• Knowledge of WIOA and/or Wagner-Peyser Act is a plus.

• Time and task management skills.
• Intermediate computer skills and adaptability to software programs.
• Organizational and interpersonal skills.
• Decision-making and problem-solving abilities.
• Ability to work independently.

Interested candidates should apply via the Team Georgia Careers website. Applications are accepted until May 22, 2025. Only shortlisted applicants will be notified for interviews. Employment is contingent upon background check and verification of ID and eligibility. Male U.S. citizens and male aliens aged 18-25 must register for the military draft and provide proof of registration. For assistance, call (404) ###-####.

The State of Georgia is an equal opportunity employer and does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political belief, genetic information, veteran status, or citizenship.