Customer Segment Consultant I - Bank of America : Job Details

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

• Design, analyze, execute, and support programs within the enterprise strategy for Customer Segments (Retail, Preferred & Small Business).
• Support senior team leaders and collaborate with product and channel teams to drive execution and ensure customer-centric decision-making.
• Design and implement tools, tactics, and processes for Consumer Investments (CI) and Employee Banking and Investing (EB&I) to improve business performance, focusing on reporting solutions related to strategy, regulatory responses, customer and associate experience, and platform capabilities.

Required Qualifications:

• 3+ years in reporting and/or data analysis roles.
• Advanced skills in Excel and SQL.
• Experience with Consumer Investments and/or Employee Banking and Investing operations, including field leader activities and business reporting.
• Excellent verbal and written communication skills, high attention to detail.
• Ability to mitigate conflicts and work under tight deadlines.
• Understanding of One Team partner practices.
• Effective communication and presentation skills for senior leadership.

Desired Qualifications:

• Experience with SQL, MicroStrategy, MS Access, PQ, and PowerPivot.

Minimum Education Requirement: High School Diploma / GED or equivalent.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Range: $73,200 - $116,900 annually, based on experience and skills. Discretionary incentive eligible.

Benefits: Industry-leading benefits, paid time off, and resources to support employee growth and community contribution.