Customer Requirement and Specification Specialist - sealing devices : Job Details

What you will do:

• Review Customer Requirements -
  • Promote successful relationships with new customer onboarding by ensuring requirements are understood and communicated clearly.
  • Achieved through review of customer processes and flow-downs are understood and able to be communicated clearly when orders are received by Sales and Customer Service.
  • Analyze and interpret customer specifications and requirements to ensure alignment with Sealing Devices capabilities and standards.
• Customer Summaries - Create & maintain customer requirement summaries as aids to Sales and Customer Service teams in understanding the expectations of their customers including items such as quality requirements, Customer Contacts, portals and other information as needed.
• Evaluate Drawings and Specifications - Review customer drawings and related specifications for understanding and clarity. Identify potential conflicts and/or questions related to materials, specifications and other content to be relayed back to the customer for clarification and resolution.
• New Item Builds - Work collaboratively with Customer Service, Sales, Estimating, and other departments as necessary to support accuracy and completeness of Item Masters used for production and/or purchase. Confirm new items builds match customer quality expectations and requirements.
• Quality Standards Compliance: Ensure adherence to AS9100 quality management systems, conducting regular audits and assessments as necessary. Work with Quality Control team to support inspection and quality review for specific distribution customers.
• Collaborate with Teams: Work closely with engineering, sales, customer service, production, and procurement teams to communicate requirements and quality expectations of customers to be included in order(s).
• Training and Guidance: In partnership with the training team, help provide learning opportunity to Sales and Customer Support to increase understanding of customer requirements and how to communicate these requirements effectively. Answer additional questions from Sales/Engineering teams regarding questions relating to Quality Assurance and Technical support.
• General Guidance - provide support to other departments including Sales, Customer Service, Engineering, Quality Control, Purchasing, regarding questions relating to Quality Assurance and Technical support.

What you will need to Succeed:

• Bachelor's degree in business, Engineering or a related field or equivalent experience
• 3+ years of experience in customer service, quality assurance or technical support roles preferably in a manufacturing or production environment.
• Strong analytical and problem-solving skills with the ability to interpret complex technical documents and customer specifications.
• Excellent communication skills, with the ability to clearly articulate technical information to both technical and non-technical teams.
• Ability to work collaboratively across departments to ensure customer satisfaction and internal process alignment.
• Familiarity with question management systems, production processes and order fulfillment is a plus.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to sit for extended periods of time while working on a computer, phone, and logistics systems.
• Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas.
• Occasionally required to lift, carry, or move boxes, documents, or materials up to 25 pounds.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
• Requires close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork.
• Must be able to hear and communicate clearly for phone conversations, video calls, and in-person collaboration.
• Occasional bending, reaching, or stooping may be required to access files, supplies, or materials.
• Ability to travel periodically to supplier sites or carrier facilities as needed.
• Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required.

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $60,000 - $80,000 on an annual basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.