Customer Relations Representative - Medix™ : Job Details

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking a Customer Relations Representative who will conduct daily interactions in alignment with the organization's mission, vision, and values. The role involves modeling a positive organizational attitude and effectiveness. Responsibilities include patient-related activities such as scheduling, check-in, checkout, follow-up activities, and acting as a liaison among physicians, patients, facilities, and insurance companies. Additionally, the role requires handling collections at checkout and maintaining strict confidentiality regarding patient information, while meeting all compliance standards. Key Responsibilities

• Responsible for patient scheduling, check-in, checkout, and follow-up activities.
• Act as a liaison between physician, patient, facility, and insurance company.
• Handle collections of monies from patients at the time of checkout.
• Observe strict confidentiality dealing with patients and their information.
• Meet all compliance standards.

Qualifications

• Require computer, keyboard, and data input skills.
• Require a pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability and reliability.

Experience

• Prefer a minimum of one year of experience in a physician office.

Skills

• Knowledge of EHR/EMR is preferred.
• Skills in all Microsoft Office software programs (Word, Excel, Outlook, PowerPoint, and Access) are preferred.
• Strong oral and written communication skills are preferred.
• Basic knowledge of third party payers is preferred.

Education

• HS EQ: High School Diploma, GED or Certificate is mandatory.
• Some college or vocational training is preferred.

Additional Requirements Work Days/Shift/Start Time: Monday-Friday 8-4:30pm Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.