Customer Re-engagement Specialist (Work from Home) - Freddie Mac : Job Details

Employer Industry: Education TechnologyWhy consider this job opportunity:- Salary up to $40,000 base plus monthly variable compensation target- Performance-based advancement opportunities with increased earning potential- Comprehensive healthcare benefits and 401(k) matching with immediate vesting- Paid training and professional development- Company-provided MacBook and equipment- Fully remote position with flexible work arrangementsWhat to Expect (Job Responsibilities):- Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with the employer's services- Identify client needs and tailor solutions that align with their learning goals using the employer's educational offerings- Utilize persuasive communication and active listening skills to understand and overcome objections- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience- Track and analyze engagement data to refine outreach strategies and maximize conversion ratesWhat is Required (Qualifications):- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role- Strong communication and interpersonal skills with the ability to build rapport quickly- Persuasive and empathetic approach to customer engagement- Experience using CRM tools and analyzing customer data- A passion for education and the ability to convey the value of the employer's servicesHow to Stand Out (Preferred Qualifications):- Comfort with ambiguity and ability to adapt to changing strategies- Analytical thinking skills with experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies- Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement#EducationTechnology #CustomerEngagement #RemoteWork #CareerGrowth #CompetitiveCompensationWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr