Customer quality specialist - Randstad : Job Details

A client of ours in the automotive manufacturing industry located in Georgetown, Kentucky is seeking a Quality Customer Specialist to join their team. This role is pivotal in championing customer support and implementing new processes to elevate internal quality. Responsibilities include ensuring robust compliance, improving overall product/service quality, and providing essential support to the Manager of Quality. This is a full-time permanent opportunity offering a competitive salary and benefits package. salary: $60,000 - $68,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Establish and execute robust testing procedures for returned parts, in-house systems, and vendor-supplied components to ensure peak performance and reliability. Verify that current product quality specifications consistently meet client requirements, ensuring satisfaction and adherence to standards. Develop and implement comprehensive Quality Control (QC) processes to guarantee the safety and quality of all repair operations. Direct the creation and review of operating procedures to ensure they are clear, efficient, and fully compliant with quality standards. Develop Key Performance Indicators (KPIs) and drive continuous process improvements for parts repair and inventory operations. Collaborate closely with production management to continuously monitor production processes and implement necessary modifications for optimal quality and efficiency. Support the design, execution, and maintenance of quality system processes across all relevant departments. Assist departments in coordinating training for new system implementations or changes to operating procedures. Oversee the testing and repair of all incoming and outgoing systems, ensuring functionality and quality before deployment. Develop and refine procedures for effective vendor parts management and optimized inventory levels. Establish and uphold high-quality standards to enhance the overall quality of systems and parts within inventory. Develop and maintain a comprehensive company Quality Manual.SkillsQuality AssuranceProduct InspectionProduction ControlFollow-upCustomer ServiceProviding FeedbackQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.