Customer Quality Manager - The Panther Group : Job Details

Our client, a leading technology manufacturer, is seeking a Quality Specialist with strong technical expertise. This role will focus on managing and improving the return merchandise process, addressing customer product issues, and supporting internal quality efforts. Key Responsibilities: Review and process customer return requests, ensuring compliance with company policies. Provide timely, clear communication to customers regarding return status and resolutions. Support failure analysis of returned products and guide engineering teams in root cause analysis and technical reporting. Collaborate with customer support and engineering teams to resolve field issues. Analyze and report the return request process and performance metrics Work cross-functionally with quality and manufacturing teams to drive corrective and preventive actions. Align quality initiatives with production goals to improve product performance and cost efficiency. Qualifications: Bachelors degree required; BSEE highl...Manager, Quality, Customer, Technology, Staffing